Service Charge
All rates quoted are subject to applicable taxes and a 12% service
charge in lieu of tipping.
Deposit Policy
A $200.00 CDN per person (including all children) deposit is required
with reservations; same to be applied to the cost of the accommodation
ordered. Deposits will be credited to accounts on the confirmed
departure date. If it becomes necessary for a Guest to cancel a
booking, the deposit shall be refundable, less $25.00 per person
service and bookkeeping charge, provided that notice of said cancellation
has been received by the hotel 7 days prior to arrival date. As
is the policy with most seasonal resort hotels, guests who depart
prior to their confirmed departure date will forfeit their deposit
unless we are able to rent their accommodation on the same day
as they depart, for the full period originally booked.
Check-in Time
Our Guests may check-in anytime after 4:00 p.m. on the first day
of their stay.
Check-out Time
We ask that our Guests be checked out of their rooms by 11:00
a.m. , though Guests of the hotel are welcome to use our facilities
throughout the last day of their stay.
Full American Plan:
This means that both the room and meal accommodation are included
in the quoted rate. In other words, if you reserve for a week,
you are entitled to seven nights and 20 meals. Thus, if a guest
arrives Sunday after lunch he or she is entitled to remain until
after breakfast the succeeding Sunday. Note: there are NO allowances
for meals missed.
Meals
All packages include three delicious meals daily except lunch
on check-in or check-out days. During July and August, there will
be no luncheon served in the Main Dining Room on Sunday (our normal
check-in/check-out day). Guests wishing an informal lunch may purchase
same at our snack bar. There are no adjustments or credits for
meals missed. Our 2 Day Mini Package is the only Mini Package that
includes lunch on departure date - BBQ Lunch - All other packages
do not include lunch on departure date, but is offered occasionally
at an additional charge, please inquire at the time of booking.
Weather
Clevelands House Resort shall not become liable or responsible
for non-utilization of package components or loss of recreational
opportunities due to weather, power failure, or any other circumstances
beyond our control. Long Weekend Packages
The accommodation offered at these special rates is available
in the following locations: Main Hotel, North Lodge, Manor House.
For all Suites and Cottages rates please call 1-888-567-1177. For
these weekends only, the Children’s Program is offered from
Saturday and Sunday from 9:45 am to 12:30pm and again from 1:30pm
to 4:30pm. The Nursery is available from 9:45am to 12:30pm and
again from 2:00 pm to 4:30pm. There is no Children’s or Nursery
program on the Monday of any of our Long Weekend Packages. Family Discount Packages
The accommodation offered at these special rates is available
in the following locations: Main Hotel, North Lodge, Manor House.
For all Suites and Cottages Rates please call 1-888-567-1177. Tipping Policy
Tipping at Clevelands House is not necessary, nor is it expected.
If however, you feel you have received exceptional service from
any of our staff and you would like to tip them, you are welcome
to do so. There is already a 12% service charge added to all rates.
This service charge will be distributed amongst the entire staff
at the end of the season. Dress For Dining and Nightly Entertainment
Clevelands House is decidedly informal - sportswear throughout
the day. During the evening Dinner and Club Entertainment, we request
that guests wear ‘dress casual’. Definitely no cut-off
shorts/shirts, tank tops, swimsuits, etc. There is no admission
charge for to evening activities in the Lake Rosseau Club for our
guests where a congenial party atmosphere is ever present. A host
of varied activities make it easy to get acquainted with your fellow
guests. Please note that strollers are not allowed in the Dining
Room. Recreational Activities and Seasonality
Our 55+ children’s counsellors, sports and social directors,
and evening entertainment do not commence work at the resort until
mid-Jume and work until Labour Day. There are therefore, no planned
activities or children’s program for our guests in May or
Early June (except for Victoria Day “Open the Shutters” Weekend)
or after Labour Day (except for Thanksgiving Weekend). All on-site
facilities are available including golf, heated pools and hotubs,
fitness facility, etc. Smoking Policy
Clevelands House has become a non-smoking Resort Property in 2004.
This plan originated with the introduction of the non-smoking bylaw
affecting all public places, including Resorts. Starting in 2004
we respectfully request that all guests refrain from smoking in
all guest rooms, cottages and suites. We would like to thank all
of our guests for their continued understanding and cooperation
and compliance concerning this matter. Babysitting Services
Babysitting is available here at Clevelands House from our staff.
The private sitters can be arranged through the front desk at a
rate of $6.50 an hour. Babysitting is guaranteed if a reservation
is placed with the front desk before 5:00pm. Hallsitting Services
Hallsitting is available each evening free of charge in our larger
standard accommodation buildings. Hall sitting consists of staff
members being posted in the hallways who are responsible for a
section of rooms. Parents sign in with the hall sitter and indicate
their children's names and ages and provide a key for the room.
Any special instructions regarding the children and the destination
of the parents can also be given. Generally, it is not possible
to arrange babysitting during the day as all our staff are working
and the program is operating. Safety
For all guest’s safety there is no skateboarding, rollerblading,
or scooters permitted on any of the resorts walkways or roads.
During the evening Clevelands House employs a full time Security
Guard who is on-property every evening starting at 9:00pm. Pets
Absolutely NO pets are permitted on property. Allergies
All allergies should be reported upon the time of booking so that
the Dining Room can accommodate any special requests. Clevelands
House has experience in dealing with a variety of serious allergy
scenarios and such situations should be brought forth and discussed
with a reservations agent at the time of booking. This process
allows the resort to qualify the allergy and recommend whether
or not Clevelands House is equipped to handle the needs of the
individual or child.
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