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Look through the list below to find your question, then
click the Get Answer ( )
button. Click the button a second time to close the FAQ.
 What
is included in the inclusive (F.A.P.) rate?
Answer:
Included in your Full American Plan (F.A.P.) rate is three meals daily,
use of our tennis courts, badminton, basketball, shuffleboard courts,
our fitness facility, pools and hot tubs, as well as your entertainment
nightly and both our adult and children's recreation programs.
 What
is not included in the rate?
Answer:
Golf, water-skiing, boat rentals and cruises, private tennis instruction
as well as any incidental charges such as bar or gift shop purchases
would not be included in your rate but can be charged to your account
to be paid on departure.
 What
is the tipping policy?
Answer:
The twelve percent gratuity that is added to your rate is divided among
all staff at the resort at the end of the year in lieu of tipping.
However, should you feel a particular staff member has done something
you feel warrants an additional gift you are more than welcome to do
so.
 What
is the difference between Lodge Style Rooms and Suites and
Cottage accommodation?
Answer:
The primary difference between lodge style and suite and cottage accommodation
is the suite and cottage accommodation has a living room area separate
from the bedroom area. Suite and cottage accommodation also has a deck
and a vanity area in the living room. Lodge style (hotel style) accommodation
is just one room with a bathroom, no sitting room or living room exists
with this type of room.
 What
is the difference between a one-bedroom suite and an Edgewater
Beach Bungalow?
Answer:
The main difference between a one-bedroom suite and a one-bedroom cottage
is location and groupings. Our Terrace Suites are generally located
near the water and the decks face the water. The suites are usually
grouped in series of three to five units. The Edgewater cottages are
located past our beach area and not all have a lake view. The units
are either independent cottages or are in groups of two. They all have
deck areas as well. We also have larger independent cottages that are
two and three bedrooms that are located throughout the property.
 What
is your capacity?
Answer:
The capacity for guests at Clevelands House varies depending on the type
of guests we have here. The single adult capacity is 158 people, the
double occupancy capacity is 316 people, and during family season our
capacity can be anywhere between 450 to 506 people with the family
make up being the factor that plays the largest role in our high guest
counts. But don't worry! On 408 acres of fun filled beautiful Muskoka
property you will never feel crowded.
 How
many rooms do you have?
Answer:
Clevelands House has a total of 158 units on the property. There are
a total of 193 separate bedrooms. Our North Lodge has 38 standard hotel
rooms, the Main Hotel has 26 standard hotel rooms, the Manor House
has 9 rooms, the Minett Lodge has 11 standard rooms. Our deluxe accommodation
breakdown is the following: 28 Suites, 13 one bedroom bungalows, 16
two bedroom bungalows, 7 three bedroom bungalows, and 3 one room cottages.
 Where
are you located?
Answer:
Directions
(Map) to Clevelands House
We are located in Muskoka approximately the following distance from the
cities listed below:
Toronto |
222 km (139 miles) |
Buffalo |
384 km (240 miles) |
London |
396 km (248 miles) |
Detroit |
600 km (375 miles) |
Cleveland |
648 km (405 miles) |
Pittsburgh |
720 km (450 miles) |
Montreal |
772 km (483 miles) |
Niagara Falls |
348 km (218 miles) |
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 What
is the weather like there in the summer?
Answer:
The weather in Muskoka during the summer months is generally hot with
the occasional humid day. The average temperature is a comfortable
75 to 82 degrees. Click
here for current weather
 Where
are the different accommodations located around your property?
 What
is the children's program like?
Answer:
The children's program here at Clevelands House is one of the best programs
offered in Canada . It operates daily with the exception of Sundays
and is similar to a day camp with many planned activities such as arts
and crafts, theme days, nature walks and sports activities. The children
are grouped according to age, for example 3 & 4 year olds are one
group, 5 & 6 another. Our program caters to children ages 3 to
11, teens and pre-teens, as well as an infants and toddlers program.
The Nursery & Toddler programs run from 9:45 am
to 12:30 p.m. and then from 2 p.m. to 4:30 p.m. We
have within our Toddler area age specific toys and
a small-scale climber. There are activities for the "little
ones" to do that are geared toward their capabilities
and again the toddlers are grouped together according
to age.
The regular program runs from 9:45am to 4:30pm and
again from 6:15pm to 7:30pm on the nights it is offered.
The children are divided into groups according to age
in the following categories: 3 / 4 yr. olds, 5 / 6
yr. olds, 7-9 yr. olds and 9-11 yr. olds. There is
a sports program offered for the older children starting
at age 7. This sports program would have a greater
focus on sports activities and less arts and crafts.
Lunch is served during the day program with menus geared
towards the appetites of children. The evening program
includes dinner and a different children's entertainer
each evening it is offered.
The teen program offers various planned activities
throughout the day that the teens can join in on as
they interest them.
For all activities a daily agenda is given to parents
so that if they want to meet up with their children
they know where their group will be.
 Can
I take my child out of the program during the day?
Answer:
Children can be taken in and out of the program as the parents wish,
the parents need only to sign out the child with the counsellor. Upon
registration the parents can indicate if they wish their child to be
able to come and go as they choose. A full agenda will be given upon
registration as well as general program information.
 What
kind of entertainment do you have?
Answer:
Our nightly entertainment consists of a variety of different performances
ranging from live bands and dancing to magicians and musical cabaret
shows. Nightly movies are shown in our Joseph Room Theater each night.
 Is
babysitting available in the evening?
Answer:
Babysitting is available here at Clevelands House from our staff. The
private sitters can be arranged through the front desk at a rate of
$6.00 an hour. Hall babysitting is available each evening free of charge
in our larger standard accommodation buildings. Hall sitting is where
staff members are posted in the hallways and watch a block of rooms
at once. Parents sign in with the hall sitter and indicate their children's
names and ages and provide a key for the room. Any special instructions
regarding the children and the destination of the parents can also
be given. Generally, it is not possible to arrange babysitting during
the day as all our staff are working and the program is operating.
 Is
there anything I need to bring?
Answer:
Some of our return guests often bring snacks and beverages to keep in
their bar fridges in their room for in between meals. Some other suggestions
are a hair dryer, shampoo and soap (small bars are provided in the
room) back packs or bags for the children to keep their bathing suits,
hats and towels in for the program, sunscreen and bug repellent. Our
large common areas have large screen televisions and VCRs if you wish
to bring your own movies and all our televisions can be hooked up to
a VCR or video games if you wish to bring your own for your room from
home (don't forget the cables!). Beach towels can be taken out on a
daily basis from the Pro Shop without a fee, provided that they are
returned.
 What
is included in the room?
Answer:
Each room at Clevelands House has a cocktail refrigerator, air conditioner,
telephone and television. There is also a data jack in every room that
can be used for personal / portable computers. The phone in your room
has voicemail capabilities. The phone and data jacks cannot be used
simultaneously. All rooms have alarm clocks and wake up calls can be
arranged through the front desk.
 What
is the beach like?
Answer:
Clevelands House has a large, shallow sandy beach area that is available
for all our guests. Lake Rosseau is a fresh water lake that is ideal
for swimming and is one of the three Muskoka Lakes . The lake is usually
quite warm by the end of June (75 degrees or so) with the shallow water
at the beach area being much warmer. The beach is very shallow for
approximately fifty feet out and is often utilized by parents of small
children that can only wade.
 Can
I do laundry there?
Answer:
There are laundry facilities available here for the use of our guests.
Laundry soap can be purchased or if you wish you can bring your own
from home. There are several coin operated machines and dryers as well
as an iron.
 Can
we bring our own boat or personal watercraft (i.e. SeaDoo,
JetSki)?
Answer:
Guests of Clevelands House are more than welcome to bring their own watercraft.
You need only to advise our reservations department either when you
book or in advance of your arrival so that we can give you a parking
tag for your watercraft and show you the parking areas on the site
and which dock slip is yours for your stay. Our guest only docking
system will be booked on a first come, first serve basis, so let us
know as soon as you decide to bring watercraft with you.
 Are
there any allowances for missed meals?
Answer:
Unfortunately, there are no allowances made for missed meals.
 Do
you allow pets?
Answer:
So that there will be no misunderstandings, we must insist that you do
not bring any pets with you.
 What
types of recreation do you offer?
Answer:
Our recreation facilities are extensive and include 16 tennis courts,
badminton, basketball, 4 pools, 4 hot tubs, fitness facility, baseball
diamond, and walking trail. Boat rentals, bike rentals, water skiing
and golf are also available on site at an additional charge.
 Is
there fishing?
Answer:
Fishing is available in the area on both Lake Rosseau and the other Muskoka
Lakes . Many guests fish directly off our dock. Early morning and early
evening are the best times. Guests under 18 do not require a fishing
license.
 When
do you do your summer hiring?
Answer:
Clevelands House encourages applicants to send in a resume and cover
letter from December until mid-February. Typically, selected applicants
are interviewed in Toronto on the last weekend of February.
CLICK
HERE FOR FURTHER DETAILS
 Is
there golfing available?
Answer:
There is golfing available on site at Maple Hills Golf Course. Maple
Hills is a nine-hole, par 32, executive length course. The greens fees
are $19.00 for nine holes, $26.00 for an all day pass and $100.00 for
a week pass (for Clevelands House guests) Soft spikes only are permitted
on the course. You may rent clubs, electric carts and pull carts as
well as purchase a wide variety of equipment.
© 2006
Clevelands House Resort. All Rights Reserved. Privacy
Policy.
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